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Last Updated: September 2026
Welcome to Stakewinz. We respect your privacy and are committed to handling your personal information securely, responsibly, and only for the purposes needed to provide our sports betting services.
This Privacy Policy explains the information we collect, how we use it, and the choices available to you when you use Stakewinz.
1. Information We Collect
Account Information
When you register, we collect the details you provide such as your username, mobile number, email address, name, country, and password. This information is used to create and run your account.
Betting and Transaction Information
We record your bets, booking codes, win amounts, deposits, withdrawals, wallet balance, and transaction history to operate the platform and settle your tickets accurately.
Device and Technical Information
We may collect technical details such as your IP address, browser and device type, login records, and session information to secure your account and keep the service working.
2. How We Use Information
- To create and manage your Stakewinz account.
- To process deposits, withdrawals, bets, winnings, and refunds.
- To verify identity, age, and account ownership where required.
- To provide customer support and respond to your requests.
- To protect the platform from fraud, abuse, and technical issues.
- To send important account and service updates.
3. Payment Providers
Payments on Stakewinz may be processed through third-party payment providers such as Flutterwave. Payment providers process payment information according to their own security and privacy practices. We do not store your full card details.
4. Account Verification (KYC)
Where required, we may ask you to verify your identity as part of account registration, deposits, withdrawals, or compliance checks. Verification documents are used only for these purposes and are handled securely.
5. Sharing of Information
We do not sell your personal information to third parties. We may share information with service providers who help us operate the platform (for example payment processors), or where we are required to do so by law or to protect the security and integrity of the service.
6. Data Retention
We retain your information only as long as needed to operate your account, settle bets, and meet legal and record-keeping obligations. If you close your account, we may still keep information where required by law.
7. Your Choices
You can review and update your account details at any time in your profile settings. You may also contact support to request assistance with your account.
8. Cookies
We use cookies to keep you signed in, remember your preferences, and protect the platform. See our Cookie Policy for full details.
9. Age Restrictions
Stakewinz is intended only for persons who are legally permitted to use gambling services and who are at least 18 years old. We do not knowingly permit minors to create or use betting accounts.
10. Security
We use reasonable technical and organisational safeguards to protect your information. No online platform can guarantee absolute security, so you should keep your password private and contact support immediately if you suspect unauthorised access.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of Stakewinz after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Stakewinz support through the contact page.