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Last Updated: September 2026
This Refund Policy explains how Stakewinz handles refunds, voided selections, and payment issues.
1. Deposits
Successful deposits are credited to your Stakewinz wallet and are generally not refundable once used for betting. If a deposit is charged but not credited, contact support with the transaction reference for review.
2. Voided and Refunded Selections
If a market is voided or a selection is refunded, the selection is removed from your ticket at effective odds of 1.00. If all selections on a ticket are voided or refunded, the ticket is fully refunded.
3. Duplicate or Failed Payments
If you believe you were charged twice, charged incorrectly, or your payment failed after debiting your account, contact Stakewinz support with proof of payment. We will review with the relevant payment provider.
4. Withdrawals
Withdrawal requests may be delayed or rejected if account verification is incomplete, payment details are incorrect, suspicious activity is detected, or additional checks are required.
5. Non-Refundable Situations
- Confirmed bets that are settled correctly.
- Losses from accepted tickets.
- Incorrect selections made by the user before confirming a bet.
- Promotional credits or bonuses outside their stated rules.
6. Review Time
Refund and payment investigations can take time depending on the payment provider, transaction records, and verification requirements. Stakewinz will aim to handle support requests fairly and promptly.
7. Contact Support
For refund or payment concerns, contact Stakewinz support with your account details, transaction reference, amount, date, and screenshots where available.